a)
Claim for any discrepancy or defective merchandise must
be made within 5 days from the time of shipment from Tecord,
Inc. No return will be accepted without prior authorization.
After 5 days all sales are final.
b)
If you need to make a return, simply call or fax our Customer
Support Department between 9am and 5pm Monday through Friday
and ask for a Return Material authorization (RMA). No merchandise
may be returned without an RMA number and must be received
within 10 days.
c)
To process your return, you MUST have the following information
included with the return. Copy of the Invoice the item was
purchased on, Quantity for Return, Serial Number, and Reason
for Return (include the exact nature of any problem). No
repair will be performed on merchandise not accompanied
by an RMA number.
d)
Any product returned without an RMA or not in proper condition
will be refused or shipped back to your company and you
will be charged for all shipping/handling cost. Therefore,
it is very important that the return is inspected by someone
with appropriate product knowledge to ensure that the product
is complete and the exact problem is determined. Any RMA
shipped to Tecord That is deemed "No Problem Found"
will be charged a fee of $30.
e)
All merchandise returned for credit must be returned in
it original manufacturer's box, sealed with ALL manuals
and Spare Parts, and in "resellable condition". (See
J)
f)
We cannot accept credit returns on Special Orders, Software,
Memory or CPU's.
g)
All merchandise ready for shipping or release from RMA department
must be picked up or shipped within 45 days of reception
of ready notice. After this time it becomes the property
of Tecord, Inc.
h)
All RMA MUST be released from Tecord by the accounting department
before shipment/pick-up will be permitted. It is the responsibility
of the customer to pay for the shipping of the RMA to and
from Tecord.
i)
ALL notebooks MUST be shipped with a battery and the power
cord. Any notebook received without these items will be
shipped back to you and the shipping charges billed to you.
j)
Due to changes in Compaq's own return policies as of May,
15 1998 TECORD standard Return Polices do not apply to any
Compaq items. We will not except Dead On Arrival (DOA)
returns on any Compaq item. In addition, we will not except
cancellation or changes on any Compaq items. There will
be no refunds on any order for Compaq items.
k)
Return of Products purchased hereunder, whether for stock
balancing purposes or because such Products are claimed
to be defective, shall be governed by TECORD Product Return
policies as set forth above thereto in effect on the date
of the invoice, or as otherwise provided by TECORD to Buyer
in writing. TECORD reserves the right to modify or eliminate
such policies at any time. Although TECORD policies
may permit Buyer to return Products claimed to be defective
under certain circumstances, TECORD makes no representations
or warranties of any kind with respect to the Products.
TECORD HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES,
EXPRESS OR IMPLIED, AS TO THE PRODUCTS, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. TECORD WILL NOT BE LIABLE FOR
ANY DAMAGE, LOSS, COST OR EXPENSE FOR BREACH OF WARRANTY.
The right to return defective Products, as previously described,
shall constitute TECORD sole liability and Buyer's exclusive
remedy in connection with any claim of any kind relating
to the quality, condition or performance of any Product,
whether such claim is based upon principles of contract,
warranty, negligence or other tort, breach of any
statutory duty, principles of indemnity or contribution,
the failure of any limited or exclusive remedy to achieve
its essential purpose, or otherwise. In the event TECORD
issues a return authorization to Buyer allowing Buyer to
return Product to TECORD, Buyer will deliver the Product
to TECORD address in the United States, if so required by
TECORD, and Buyer shall bear all applicable federal, state,
municipal and other government taxes (such as sales, use
and similar taxes) as well as import or customs duties,
license fees and similar charges, however designated or
levied on any replacement Product to be shipped by TECORD
to Buyer.
